GDL (Holdings) Limited which encompasses Gregory Distribution Limited, Kay Transport Limited and Hayton Coulthard Transport Limited is a leading provider of a wide range of distribution services nationally and internationally.
The company operates in a fiercely competitive industry where the quality of service is often the difference in winning and losing customers and we are committed to providing and continually developing quality services to our customers and intend to handle, store and distribute their products efficiently and safely.
We strive to ensure that the services are provided in accordance with customers’ specifications and within a commercially realistic environment in order to give customer satisfaction.
We aim to solve problems that may arise in a professional and timely manner.
Through Management reviews and analysis of performance information the company sets and monitors quality objectives which are measured and used to develop continuous improvement of the services provided to our customers. We continually strive to improve:
- Efficiency and accuracy in processing orders
- Delivery performance
- Speed of response to customer queries
- Speed of resolution of customer issues
The Senior Management Team is committed to motivating and encouraging all employees to take positive action to continue to improve quality and develop good relationships with customers.
The company operates a quality management system in accordance with documented procedures, instructions or reference documents covering processes that are critical to product safety, legality and quality.
The Senior Management Team is responsible for Company policy and objectives and will allocate resource to ensure product safety, legality and quality according to the risks associated with the goods handled, stored and distributed.
This policy is reviewed and updated annually and distributed and communicated to all staff.
A G Walker
Managing Director
 |
 |